Delivery & Frequently Asked Questions
Payment & Accepted Methods
We accept the following payment methods. All transactions are processed securely.
Visa
Mastercard
American Express
PayPal
Afterpay
Cash on Pickup
Credit and debit card payments are processed securely via Square or Paypal.
Credit Card Charges: Your credit card is charged by Square or Paypal at the time you place your order. If we are unable to fulfil your order for any reason, your payment will be fully refunded.
Shipping Rates
Postage is charged at our Australia Post contract rates and includes signature on delivery. Rates vary based on your location and parcel weight.
Get an exact shipping quote for your order:
Add your items to the cart, then use the built-in shipping calculator on the cart page to see the exact postage cost to your address before you checkout. No guessing required! You don't need to login or have any account to check postage.
View Cart & Calculate Shipping
Add your items to the cart, then use the built-in shipping calculator on the cart page to see the exact postage cost to your address before you checkout. No guessing required! You don't need to login or have any account to check postage.
View Cart & Calculate Shipping
Got a coupon code?
Coupon codes are entered on the cart page before checkout. Click the button above to go to your cart, then look for the "Use Coupon Code" section to apply your discount. Discounts cannot be added later if you don't enter it before checkout.
Coupon codes are entered on the cart page before checkout. Click the button above to go to your cart, then look for the "Use Coupon Code" section to apply your discount. Discounts cannot be added later if you don't enter it before checkout.
General Shipping Information
Dispatch Time
Orders are dispatched within 48 hours Monday–Friday, 8am–5pm, subject to stock availability.
Delivery Time
Australia Post delivers 1–14 days after dispatch depending on your location. Perth metro deliveries are typically next day.
Fresh Batches
As our products are freshly made, dispatch may occasionally be delayed until a fresh batch is ready. We will notify you if this affects your order.
Carriers & Delivery
We use the following carrier to deliver your order:
- Australia Post — Signature on Delivery (someone must be present to sign, or a card/txt notification for collection at your local post office)
Our Factory & Mailing Address:
Outback Brands
26C Welshpool Road
Welshpool WA 6106
Outback Brands
26C Welshpool Road
Welshpool WA 6106
Order Tracking
Once your order has been dispatched, Australia Post will provide a tracking number. We will update your order with this tracking information and email it to you.
Can’t find your tracking email?
Please check your spam or junk folder first. If you still can’t locate it, you can track your order using our support portal below — just click Track Order and enter your order number.
Need Help? Contact Our Team
Can’t find the answer you’re looking for? Our support portal below lets you:
- Track your order status and get tracking details
- Browse our FAQ for instant answers
- Send us a message and we’ll get back to you
- Report a damaged or missing item
- Enquire about wholesale pricing
Business Hours: Monday – Friday, 10am – 5pm AWST | Phone: 08 6249 6798
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